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HP Recommended
HP ENVY Laptop PC 14-eb0000 (167X7AV)
Microsoft Windows 11

A month ago when I was using Windows 10, volume on my laptop speakers decresed suddenly. Hp help center recommended me to update to windows 11 and I did. Now I have tried almost every solution available online but did not solve the issue. 

Whenever I restart my laptop, the volume is high for 10 seconds when I play anything but it decreses significantly after 10 seconds. 

I am using hp envy 14 and windows 11. Thanks in advance for help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Azeem5 

 

try this, step by step, if you find a good solution:

https://quickfever.com/windows-10-equalizer/

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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View solution in original post

11 REPLIES 11
HP Recommended

Hello @Azeem5 

 

Sorry to hear that you are having problems ... 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A8.9 MBMar 31, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A17.9 MBMar 7, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Uninstall current audio device that is not working

Open windows device manager.

- Right click on the audio device to uninstall it

- Confirm uninstallation if required

 - ( Do NOT REBOOT ! )

ub6424_0-1656785062234.png

 

(3) Update audio driver

Realtek High-Definition (HD) Audio Driver

6.0.9282.1 Rev.A196.8 MBMar 3, 2022Download

 

(4) Reboot and test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️ 

HP Recommended

Hello @Ub6424

Thank you for the help. I tried the suggested solution but I did not work. The issue is still the same. The realtek driver version that i was using was the same before but i uninstalled it and reinstalled the from the link that you specified, after rebooting the volume was ok for 10 secs and then it dropped the same way as before. 

HP Recommended

Hello @Azeem5 

 

try this:

https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd2...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

I have tried this solution before but didnt work.

Here are some pics of my system that might help. Please take a look and thank you for your help1.png2.png3.png

HP Recommended

Hello @Azeem5 

 

(1) please open windows device manager and douple click on <Realtek(R) Audio> device

ub6424_0-1656790426622.png

(2) Send me screenshots of all tabs.

(3) Send me the hardware ID !

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

The hardware IDs are;

INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C8814&REV_1000

INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C8814

 

Here are the images

5.png1.png2.png3.png4.png

HP Recommended

Hello @Azeem5 

 

let windows update the driver, click the button 'Update driver'

if it cannot find locally new driver, let it update with windows update online ...

 

ub6424_0-1656793364235.png

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

It says "the best driver is already installed" and system is up to date according to windows update.

For the forst 10 or so seconds why is the sound high? Might be that some windows process is making the speaker volume low and for the first 10 seconds after reboot it isn't started and when it starts it makes the volume low. I am not the expert but the thing which I am unable to understand is that why is it ok for a little time after reboot.

Thank you for the help.

Regards.

 

HP Recommended

Hello @Azeem5 

 

try this, step by step, if you find a good solution:

https://quickfever.com/windows-10-equalizer/

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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