-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Audio
- Laptop Audio Low
Create an account on the HP Community to personalize your profile and ask a question
07-01-2022 11:53 PM
A month ago when I was using Windows 10, volume on my laptop speakers decresed suddenly. Hp help center recommended me to update to windows 11 and I did. Now I have tried almost every solution available online but did not solve the issue.
Whenever I restart my laptop, the volume is high for 10 seconds when I play anything but it decreses significantly after 10 seconds.
I am using hp envy 14 and windows 11. Thanks in advance for help.
Solved! Go to Solution.
Accepted Solutions
07-02-2022 04:16 PM
Hello @Azeem5
try this, step by step, if you find a good solution:
https://quickfever.com/windows-10-equalizer/
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
07-02-2022 12:05 PM
Hello @Azeem5
Sorry to hear that you are having problems ...
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.30 Rev.A | 8.9 MB | Mar 31, 2022 | Download |
Intel Management Engine Interface (MEI) Driver | 2145.1.42.0 Rev.A | 17.9 MB | Mar 7, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Uninstall current audio device that is not working
Open windows device manager.
- Right click on the audio device to uninstall it
- Confirm uninstallation if required
- ( Do NOT REBOOT ! )
(3) Update audio driver
Realtek High-Definition (HD) Audio Driver | 6.0.9282.1 Rev.A | 196.8 MB | Mar 3, 2022 | Download |
(4) Reboot and test again ...
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
07-02-2022 01:05 PM - edited 07-02-2022 01:09 PM
Hello @Ub6424
Thank you for the help. I tried the suggested solution but I did not work. The issue is still the same. The realtek driver version that i was using was the same before but i uninstalled it and reinstalled the from the link that you specified, after rebooting the volume was ok for 10 secs and then it dropped the same way as before.
07-02-2022 01:18 PM
Hello @Azeem5
try this:
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
07-02-2022 01:35 PM
Hello @Azeem5
(1) please open windows device manager and douple click on <Realtek(R) Audio> device
(2) Send me screenshots of all tabs.
(3) Send me the hardware ID !
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
07-02-2022 02:24 PM
Hello @Azeem5
let windows update the driver, click the button 'Update driver'
if it cannot find locally new driver, let it update with windows update online ...
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
07-02-2022 04:05 PM
It says "the best driver is already installed" and system is up to date according to windows update.
For the forst 10 or so seconds why is the sound high? Might be that some windows process is making the speaker volume low and for the first 10 seconds after reboot it isn't started and when it starts it makes the volume low. I am not the expert but the thing which I am unable to understand is that why is it ok for a little time after reboot.
Thank you for the help.
Regards.
07-02-2022 04:16 PM
Hello @Azeem5
try this, step by step, if you find a good solution:
https://quickfever.com/windows-10-equalizer/
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️