Laptop Won't Unmute - HP Pavillion

[rosetinted]

Hi, just recently my laptop started muting itself randomly and whatever I do I can't seem to fix it. The light on the mute button on the keyboard is on, but when I press it the light won't go away. Also, when I try to turn up my volume in the tast bar the slider automatically lowers itself back to 0. It's so frustrating! The problem fixed itself for a little while but now it's doing it again and its been this way for a few days. Does anybody know what to do?

[The_Fossette]

@rosetinted,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While I wait for the answers, I recommend you follow the below steps and check if it helps.

1.  Type Troubleshooting in search bar and click Troubleshooting under Settings.
2.  Now type Hardware Troubleshooter in the search option.
3.  Click on Hardware troubleshooter to run the troubleshooter.

If you continue to face the issue, I recommend you uninstall the audio driver from device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how you can install the Audio driver.

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[rosetinted]

Hi there, 

Thank you for your response! I tried both of your suggested solutions and unfortunately neither of them worked. In regard to your questions:

1. My computer was last working fine about 2-3 weeks ago

2. I have not made any software or hardware changes

3. I have performed a few other troubleshooting steps on sound ect. but to no avail

Nothing seems to be doing the trick:/ If you have any other reccommendations I would really appreciate it. Thank you!

[The_Fossette]

@rosetinted,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a system restore on the computer back to the date when the computer was working fine.

Follow the steps in the below artilce to perform a system restore.

https://support.hp.com/us-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[rosetinted]

I just checked and my system restore has been switched off up until now - so I have no restore points to go back to. I've switched it on but I don't think it's going to help me at this point 😞  Do you have any more suggestions?

[The_Fossette]

@rosetinted,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a reset on the computer and check whether the issue is resolved.

Follow the steps in the below artilce to perform a reset.

https://support.hp.com/us-en/product/HP-Pavilion-g6-Notebook-PC-series/5330578/model/5372986/documen...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!