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I'm using an HP Probook 470 G0, and my system has been operating normally on Windows 7, until I updated to Windows 10, literally everything works just fine except my audio driver. When I tried to reinstall the IDT Audio driver suddenly it refuses to recognize my audio chipset and stopped working. Any and all effort to reinstall the driver was met with "The hardware detected is not supported by this IDT software package", as if the audio chip suddenly changed its Hardware ID overnight into something completely alien. 

I've tried reinstalling the drivers from the HP driver page a million times, and I've even tried using the audio driver from the very recovery disk that came with the laptop, but all I get is an error message that the hardware is not supported by the software package. Any ideas on what could be wrong? Please, no generic solution.

1 REPLY 1
HP Recommended

Hi:

 

There are lots of issues with notebooks with the IDT audio and W10, so you are not alone.

 

The only suggestion that I can offer, would be to try the W10 IDT audio driver from a newer HP model and restart the PC.

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Otherwise, you are probably going to have to go back to W7.

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