Laptop audio

[Janae11]

Product name: HP envy x360

When I plug in my headphones, I can not hear sound. However, the speakers are working just fine without headphones. What can I do to fix this problem?

Thank you.

[Riddle_Decipher]

@Janae11 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, have you ensured your headphone/speakers work on another devices?

Have you reinstalled the audio drivers and update them from the HP website or was it the HP Support Assistant"

(I recommend reinstalling from the HP website, if you haven't done it yet: Click here to find and install the same)

While you respond to that, here's what you need to do, if the speaker/headphone work on other devices but not on your HP device:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

   Figure : Selecting Component Tests from the main menu

   

4. The Component Tests menu displays.

   Your Component Tests menu might be different, depending on the components installed on your computer.

   Figure : Sample list of Component Tests

   

Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.

To run the test, click Audio, and then click Run once.

Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!