Laptop audio

[NITHIN9]

Hii hope you doing well 

recent i buy a brand new laptop hp envy 13 16 gb ram and 1TB memory from yesterday onwards i face a issue on my audio output speaker the sound was getting a crack sound when it was volume in 100 but it audible  like below 10 please find a issue on it solve imediately thankyou.

[praveen196]

@NITHIN9 Welcome to HP Community!

I understand that you are facing issues with the laptop audio issue.

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Please uninstall the audio  drivers and update the chipset drivers. restart the computer and then install the audio drivers.

Also, update the BIOS.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!