09-21-2019 02:25 PM - edited 09-21-2019 02:32 PM
I bought this laptop before 1 month and since the beginning I have been having issues with the microphone.
When I start to speak, the sound from the microphone is not clear and there is some buzzing/distortion sound. I am talking about the laptop's internal microphone.
I've tried all of the basic and advanced steps with troubleshooting the microphone audio, but nothing has helped so far. The troubleshooter says that there are no sound issues, but clearly there is some kind of a buzzing robotic sound coming from the microphone when I speak.
Sometimes the problem is fixed by itself and the buzzing sound disappears on its own, but later it will come back again.
I am not sure if this is a software or a hardware issue.
09-24-2019 03:34 PM
@Edel_Weiss Welcome to HP Community!
I have a few steps to help you out:
The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.
In Windows, search for and open Control Panel.
Under Hardware and Sound, click Troubleshoot audio recording.
Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.
The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.
Select the device you want to troubleshoot, and then click Next.
Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.
If the problem persists, continue to the next step.
We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:
- Open Settings from your start menu.
- Click on Privacy in order to access all your privacy settings.
- Select Microphone from the left pane and then click the Change button.
- Now, turn on the microphone for this device.
- Turn on Allow apps to access your microphone.
- Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
- Repeat the same exact steps but for your webcam this time.
If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.
- Open device manager, the fastest way is through the search bar:
- Open ‘Audio Inputs and Outputs’
- Left-click on your recording device.
- In the menu that opens up Click ‘Uninstall’.
- delete the driver. click apply/OK and then, restart the pc.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most,
Have a great day!
I am an HP Employee
09-25-2019 12:45 PM
09-26-2019 12:07 PM
09-26-2019 01:34 PM
@Edel_Weiss I suggest you check with an external microphone to identify if that works fine, also, if you don't have access to one, let's run a hardware test on the same using the below steps:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
I am an HP Employee