Laptop does not detect built in speakers or headphones connected to the audio jack

[Hossam-Allam]

A few days ago after booting my laptop, my laptop stopped recognizing or detecting its own speakers and plugging a headphone through the headphone jack also goes undetected. Only way to play audio currently is through Bluetooth. In device manager I have an error related to intel SST OED, I have tried uninstalling the driver and letting windows reinstall it after restart, used SDI to install it, tried installing it through fortect and it still displays: 

This device cannot start. (Code 10)

FW did not sent FW Ready notification.

[VikramTheGreat]

Hi @Hossam-Allam,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details. Based on your issue with the Intel Smart Sound Technology (Intel SST) OED showing Code 10: "FW did not send FW Ready notification", this can occur due to driver incompatibility or corruption, especially after Windows updates.

Here’s a step-by-step guide to resolve this issue:

1. Remove All Audio Drivers (Fully Clean) We need to clean uninstall Intel SST and Realtek audio drivers to prevent conflict.

A. Open Device Manager (devmgmt.msc)

• Expand System Devices
  • Right-click Intel Smart Sound Technology for OED
  • Click Uninstall device → Check Delete the driver software → Click Uninstall
• Expand Sound, Video, and Game Controllers
  • Uninstall Realtek Audio, Intel Display Audio, or anything related
  • Check the Delete driver when available

🔁 Restart your PC after uninstalling all audio drivers.

2. Install Compatible Driver Manually (HP-Certified)

For your OMEN 15-dh0000ne, HP provides drivers that are known to work correctly with your hardware and prevent this exact error.

👉 Download the following from HP’s official driver page: OMEN by HP 15-dh0000ne Software and Driver Downloads | HP® Support

A. Install These in Order:

1. Intel High-Definition DSP Driver
2. Intel Smart Sound Technology (SST) Audio Controller Driver
3. Realtek HD Audio Driver and Install BIOS 
4. Restart the system after each installation step

3. Disable Fast Startup (Optional but Recommended)

Sometimes, fast startup interferes with SST loading properly.

• Go to Control Panel > Power Options > Choose what the power buttons do
• Click Change settings that are currently unavailable
• Uncheck Turn on fast startup
• Save changes and restart

4. After These Steps:

• Open Device Manager
• Confirm Intel SST and Realtek audio show “This device is working properly”
• Right-click the speaker icon in the taskbar → Sound settings
• Ensure Output = Speakers (Realtek Audio)
• Plug in headphones → it should now auto-detect or show as a new output device

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @Hossam-Allam,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 Please try the steps shared in the above post and let me know how it goes

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Hossam-Allam]

Hi, I tried the first portion related to uninstalling drivers from device manager and restarting but that didn't help. 
For the second part related to installing these drivers from HP's site: OMEN by HP 15-dh0000ne Software and Driver Downloads | HP® Support
These specific drivers are not found on the site:

1. Intel High-Definition DSP Driver
2. Intel Smart Sound Technology (SST) Audio Controller Driver
3. Realtek HD Audio Driver
   I could maybe look up these drivers listed under other laptop models but I don't know if that's advisable.
   Thanks for your help!

[VikramTheGreat]

Hi @Hossam-Allam,

Thank you for letting me know. Sorry to hear that the drivers are not available in the list.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Hossam-Allam]

I sent you the details

[VikramTheGreat]

Hi @Hossam-Allam,

Thank you for sharing the details. Sorry for the delay in response.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support