Laptop does not see the internal speakers

[UofOCollegeStud]

Hello,

Working on son's laptop.  It says there is not output device, Input device or camera. It will work on a bluetooth speaker but it no longer sees the internal speakers. I have tried updating the drivers and when I do into sounds if I get ride of his bluetooth headset it makes the sound option go away completely.  When I restart those items are back with the bluetooth headphones.  

I can't even see the intern

[Laptop_Jason]

Step-by-Step Troubleshooting

1. Check for Missing or Disabled Devices

• Right-click the Speaker icon in the system tray and select Sounds.
• Go to the Playback tab.
• Right-click in the blank area and select Show Disabled Devices and Show Disconnected Devices.
• If the internal speakers appear, right-click them and choose Enable.

2. Update or Reinstall Audio Drivers

• Press Windows + X and select Device Manager.
• Expand Sound, video, and game controllers.
• Right-click on your audio driver (e.g., "Realtek High Definition Audio") and select Update driver.
• If updating doesn't work, try:
  1. Right-click and choose Uninstall device.
  2. Restart the laptop to let Windows reinstall the driver automatically.

3. Set Default Playback Device

• Open Sounds settings by right-clicking the Speaker icon and selecting Open Sound settings.
• Under Output, ensure the correct device (internal speakers) is set as the default.

4. Disable Exclusive Mode

• In the Playback tab of the Sound settings:
  • Select your internal speakers and click Properties.
  • Go to the Advanced tab and uncheck Allow applications to take exclusive control of this device.
  • Click OK and restart the laptop.

5. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update and ensure all updates are installed, especially hardware-related updates.

6. Reset Bluetooth Settings

• Disconnect the Bluetooth headset:
  • Open Settings > Devices > Bluetooth & other devices.
  • Select the headset and click Remove device.
• Restart the laptop and test the sound output without the Bluetooth device connected.

7. Run the Troubleshooter

• Press Windows + I to open Settings.
• Go to System > Sound and scroll down to Troubleshoot under Output.
• Follow the on-screen instructions to detect and resolve issues.

8. Check for Audio Services

• Press Windows + R, type services.msc, and press Enter.
• Ensure the following services are running:
  • Windows Audio
  • Windows Audio Endpoint Builder
• If any are stopped, right-click the service and select Start.

9. Camera and Input Device Issue

• Go to Device Manager and check if the camera or input device appears under Imaging Devices or Keyboards.
• Update or reinstall drivers for these devices, similar to the audio drivers.

10. System Restore

• If the issue started recently, consider performing a System Restore to a point before the problem occurred.
  • Type System Restore in the Windows search bar, follow the wizard, and select a restore point.

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If the Problem Persists

If the internal speakers or other devices still do not work:

• Boot into the BIOS/UEFI and check if the audio and camera devices are enabled.
• Perform a factory reset or clean Windows installation as a last resort.

Hardware Issue

If all else fails, there might be a hardware problem:

• The internal speakers or cables might be physically damaged.
• The audio chip or related components on the motherboard may have failed.

Contact the laptop manufacturer for professional support if hardware repair is necessary.