Laptop has no audio device installed after updating drivers.

[themeiscool]

So I thought it was time to update my drivers and I got Iobit driver booster to do it for me (didn't create a restore point). After updating the drivers my speakers aren't detected and even my headphones won't work when I plug them in the jack. No form of audio output or input is working on my device right now it was fine before. So I tried looking up the drivers for my laptop and installing them but that didn't work either and now I'm completely lost on what to do.

I have an HP Omen 15 running windows 11 in case anyone is wondering.

[Nal_NR]

Hi @themeiscool,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It seems like the driver update process has caused issues with the audio system on your HP OMEN 15. This can happen if the wrong drivers are installed or if certain critical drivers are missing or corrupt. Here's what you can do to fix the issue:

Uninstall Audio Drivers:

• Press Windows + X and select Device Manager.
• Expand Sound, video and game controllers.
• Right-click on your audio driver (e.g., Realtek, Intel, or NVIDIA) and select Uninstall Device. Ensure to check Delete the driver software for this device if available.
• Do the same for the Audio inputs and outputs section, uninstalling any listed audio devices.
• Restart your laptop. Windows will try to reinstall the default drivers automatically.

Reinstall Official HP Audio Drivers:

• Go to the official HP website and search for your exact model (e.g., HP OMEN 15) in the Support section.
• Download and install the latest audio drivers available for your system, specifically designed for Windows 11.
• Reboot your computer after the installation.

Run Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other Troubleshooters.
• Find and run the Playing Audio troubleshooter. Windows might automatically detect and fix the issue.

Roll Back Driver (If Available):

• If Windows or the Iobit driver booster installed a faulty driver, you might be able to roll it back:
  • In Device Manager, right-click on your audio device and select Properties.
  • Under the Driver tab, choose Roll Back Driver if the option is available.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @themeiscool,

Please find the remaining steps below. 

Check for Windows Updates:

• Go to Settings > Windows Update and check for updates.
• Sometimes Microsoft releases patches or updated drivers that can resolve issues like this.

Check Audio Services:

• Press Windows + R, type services.msc, and press Enter.
• Find Windows Audio and Windows Audio Endpoint Builder, and ensure that both services are running.
• If they are not running, right-click and select Start.

Check BIOS Audio Settings:

• Sometimes, BIOS settings can affect hardware devices like audio.
• Restart your laptop and enter the BIOS (usually by pressing Esc, F10, or another key during boot).
• Check the audio settings to ensure that onboard audio is enabled.

If None of These Work:

You may need to restore your system to an earlier point before the drivers were updated:

• System Restore: If you have System Restore enabled, press Windows + R, type rstrui, and hit Enter. Follow the prompts to restore your system to a point before the audio issue began.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

[themeiscool]

Hello. I've tried all your suggestions, and nothing did the trick. I couldn't find any option for on board audio or something like that in the BIOS settings. I should probably also mention that Hp does not offer Windows 11 drivers for my device and as such they won't install on my computer.

[Nal_NR]

Hi @themeiscool ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[themeiscool]

Will try that and mark as solution if they are able to solve the issue. Thanks for all your assistance