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HP Recommended
Spectre x360 14t-ea100
Microsoft Windows 11

So I received my new and customized spectre x360 this monday (1/10/2022) and immediately noticed that whenever my audio is too loud or a when there's a song with loud bass there's a rattling noise on my right speaker that makes the audio sound horrible. I've tried everything that I've seen on these forums, from changing audio settings and other settings to updating drivers, windows and even performing a factory reset.

By the second day of trying to fix this issue, I noticed that on the right side of my laptop you can see an indention where the bottom cover is not flushed with the copper accent on the bottom right speaker, exactly where you hear the rattle. I can tell it's not supposed to be like that because when I compare it with the left side, you can clearly tell its flushed and my left speaker sounds fine. 

I'm certain this is the issue that is causing my speaker to make this rattling noise because when I press on that section the audio sounds normal until I release the pressure. I don't mind opening the laptop open to see if I can try and fix the issue myself but I bought the extended warranty with accidental damage and don't want to void it. I'm hoping I don't have to send it back to HP and have to wait another month to get it back since I need this laptop for school next week. Is there anything I can do?  What are my options?

1 REPLY 1
HP Recommended

One thing I forgot to mention is that for the first 3-5 boot ups I received this message: 

HP Battery Alert
BIOS has detected that the environmental ambient operating temperature is too low. Please move your system in a warmer location or operating your unit for a while might resolve this condition. If the condition persists or if you have an older system, please contact HP service.
 
I'm not sure if that contributes to the issue I'm having but I thought it would be important to include.
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