Laptop only pick up human voice not muscial instruments

[dworrybhappy]

Bought a new laptop, use it for zoom, only pick up the human voice but not musical instruments: guitar, harmonica etc.  Change some settings still not working. Finally open recording app from Windows 11 and same thing happens.  Can only record human voice but no musical instrument.  If this persist, I may need to bring it back for refund before it is too late. Any suggestion?

Thanks

[sandytechy20]

@dworrybhappy 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[jmw2of9]

I have the same problem.  No solution yet.

[jmw2of9]

Product number : 66B40UA#ABA

[sandytechy20]

@jmw2of9 

Welcome to the HP support community.

I understand that your notebook does not pick up musical instruments, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.