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‎11-18-2021 01:53 PM

HP Recommended
Product: Pavilion x360 15t-touch (dq100)
Operating System: Microsoft Windows 10 (64-bit)

I recently sent in my laptop as I noticed that the speakers were making crunchy sounds when playing back youtube videos. I did a full system restore and it still was like that, so I sent in my device for repair.

 

Now, after getting it back (Hp says they replaced the speakers entirely), I tested the speakers again... and the sound was worse! Now I feel the speakers rumbling when playing back youtube videos, and they are still crunchy! What is going on? Why didn't HP repair my speakers properly (since there is obviously still a problem)?

Category:
2 REPLIES 2

‎11-19-2021 06:03 PM

HP Recommended

Does this happen when you use external speakers or earbuds?

 

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‎11-20-2021 12:15 PM

HP Recommended

Nope, it works just fine

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