Led mute button not working

[Francesco9]

Hi. the mute button works fine but the red light of the button doesn't work. it used to work 

[Jeet_singh · Accepted solution]

@Francesco9,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

I understand you are having issues with the red light button for the mute stopped working on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to update the Bios on your computer?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Performing Bios Defaults:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Let's start off by checking for Windows update: 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager.

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset, Audio and Wireless card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Francesco9]

it didn't work. which drivers should i download? there are many of them

[KrazyToad]

@Francesco9

It looks like you were interacting with @Jeet_singh, but he is out for the day. I'm KrazyToad & I'm at your service. 

Download the HPSA from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Keep me posted

Thank you and have a good day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Francesco9]

i already installed HPSA and it says no updates available 😞

[KrazyToad]

@Francesco9

If System Restore has been enabled, we can try a System Restore to an earlier time before this issue started

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point prior to the start of the issue and then select Next > Finish.
 

If the issue persists, please perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Let me know if the issue persists.

[Francesco9]

the led started working again on the latest BIOS update 

[JulietJane]

A few weeks ago I installed sp77770 to overcome this problem (following another forum link). The problem reoccurred today and I found this thread. Is driver pack sp80538 still the latest one (assuming by its number its later than sp77770) or has this one been superceded? I have run HP support assistant been told there are no updates.

[Jeet_singh]

@Francesco9,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀

[Jeet_singh]

@JulietJane,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the mute button not working on your HP notebook. Don't worry we're here to help you.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Did you try to update the Bios? Most of the times updating the Bios has helped in resolving these issues.

Have you tried to follow the steps suggested from the previous post? If you haven't tried it yet, Please try, Here's the link.

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,