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EnDico1
Level 1
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Message 1 of 6
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Solved!

Left speaker really low

HP Recommended
Spectre X360 df-0006nl
Microsoft Windows 10 (64-bit)

Hi to all, i'm here to ask you a solution for my problem hoping that is only software and not hardware.

i've noticed that the left speaker of my laptop is incredbly low also changing the direction of input on the left speaker only, it is really low and without bass frequencies, and never set to 100 the volume.

I've already done a fresh new installation of Windows 10 some weeks ago, all drivers are updated. What can i do?

 

Thanks so much for any help.

5 REPLIES 5
banhien
Level 19
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Message 2 of 6
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@EnDico1 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
               https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97021.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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EnDico1
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Message 3 of 6
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Thank you for reply!

I've downloaded the driver but it return a popup message that says: "The driver is not supported on this OS version (10.0.18363)." and stops the installation.

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ohiobob1
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Message 4 of 6
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i have the same problem. left speaker volume really low. tried uninstalling drivers, no luck. tried dl the suggested file but got error message not supported on this os. any other ideas. headphones gives same problem on left channel.

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ohiobob1
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I tried one thing that worked. Turn off the laptop by holding in the off button for 10 seconds after the computer shuts down. turn on and see if that works.

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EnDico1
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Solution: probably a connector was slightly disconnected. These are the steps I performed: I disassembled the cover, cleaned the little dust, tightened the speaker connector in its seat, disassembled and reassembled the speaker and then I reassembled everything. Now the audio is perfect.

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