Looking for Realtek Driver

[EssKayKay1]

I’m having an issue with sound on my HP Envy x360.  The latest Realtek driver sounds terrible (v6.0.8703.1).  There are numerous older versions (downloaded from HP) that sound much better but they only work with the headphone jack (no sound from speakers).  So, I “rolled back” to an older version (v.10.0.18362.356) which sounds OKAY – both phones and speakers (except no Windows equalizer). 

In case of a Windows 10 update attack where the audio driver is updated without my consent, I want to be able to reinstall the version that works.  Does anyone know where I can find a Realtek v10.0.18362.356 driver?

[praveen196]

@EssKayKay1 Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[EssKayKay]

I believe I did supply you with the correct number (v.10.0.18362.365).  The model number is "HP Envy x360 -- 15-cp0053cl".  All I want is a copy of that Realtek driver that became available upon a device driver "roll back" (I don't know where it originally came from).

[praveen196]

@EssKayKay 

Thank you for the update.

The Realtek driver v.10.0.18362.365 is not available on the HP website. 

 I would suggest you update with 6.0.1.8673 Rev.H  and check for the issue.

Please click the following link to download the drivers 

Have a nice day!!

[EssKayKay]

I installed all drivers that are listed on the HP website for this laptop.  None of them resolved the issue of poor sound.  There were a couple that sounded better but the problem with them is they only directed sound to the line out (headphones or external speakers).  When I unplugged the headphone or external speakers there was no sound coming from the laptop.  The driver only worked as a line out.  The best sounding driver was v.6.0.1.8067 (sp79374) - but no sound from laptop speakers.  The only driver I found that sounded OKAY (not great but OK) and provided sound from both laptop speakers and line out was v.10.0.18362.356 -- and that was achieved from doing a driver "roll back".  I have no idea where it originally came from.  That's why I want a copy of it.  I assume it was part of the HP Envy x360 original configuration.

[praveen196]

@EssKayKay

I understand your concerns.

If you install the old drivers, after a windows update, it will update to a newer version.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

3. 

4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

5. Click the update name for a description, version number, and file size.

6. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Or you can check with the Realtek website.

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Have a nice day!!

[EssKayKay]

I have run the HPSA.  It updated to the latest and greatest Realtek driver which is not what I want.  It sounds terrible.  I don't think you understand.  I want the Realtek v.10.0.18362.356 driver -- nothing else.  The others don't work.

Let's just put this posting/question to rest.  It looks like there is no solution to this.  At least not from HP.

Good Bye for now. . . . .

[praveen196]

@EssKayKay

I understand your concerns.

The oldest driver version is 6.0.1.8412 Rev.B

The new drivers' version is 6.0.8703.1 Rev.H

If you are looking at the v.10.0.18362.356 driver is not available on the HP website.

Have a nice day!!

[EssKayKay]

I also understand that v10.0.18362.356 is no available from HP's website.  My question is how did this version then become available as a "roll back"?  Oh well. . . .

[praveen196]

@EssKayKay

In that case, I would suggest you contact our phone support. They will take remote control of your computer and fix the issue.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!