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JeffGell
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Solved!

Loss Realtek/HP audio control

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HP 17Z-ca000
Microsoft Windows 10 (64-bit)

New laptop ... initial startup operation WAS (Windows 10 64x ver 1809) good with both Realtek and HP Audio Control.fully operational and with Realtek HD Audio program listed in control panel.  Days later the auto upgrade to Win10  64x  ver 1903 caused loss of Realtek Audio Manager and hence HP Audio Control ceased functioning. Many attempts to reloaded drivers New and different older  (Realtek) drivers have met without success. In fact when installing legacy drivers from Realtek, I have had to do a complete restore to return any audio to this laptop. Does anyone know of the fix or the exact driver version(s) to use that may restore Realtek and then HP Audio Control ?  All I have succeeded in doing is delaying use  to restore laptop to a restore point prior to messing with. 

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Raj1788
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@JeffGell

 

I suggest you click on this link: https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe to download Realtek High-Definition (HD) Audio Driver.

 

Install the driver and this should resolve the issue.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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KrazyToad
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Message 2 of 6
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@JeffGell

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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JeffGell
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Am using newer version of HPSA - becoming paranoid as it seems any changes on/of any drivers other than currently installed drivers by the windows update are causing loss of the device and then requiring a restore to original (prior) setup.to return operability. Both Windows and HP are reporting all the current drivers are the latest. Driving me crazy ... am considering finding installing an outside app (pay/buy???) to receive higher audio output control. Thanks for the answer but no joy.  Was hoping some other poor soul experienced and figured out the exact Realtek drive that works/compatible. Any recommendations on outside app that is decent?  

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Raj1788
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Message 4 of 6
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@JeffGell

 

I suggest you click on this link: https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe to download Realtek High-Definition (HD) Audio Driver.

 

Install the driver and this should resolve the issue.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

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JeffGell
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Yeppers ... that is the drivers that restored all the Realtek control manager back. Appreciate your response!

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Echo_Lake
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@JeffGell
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.
Have a great day! 

ECHO_LAKE
I am an HP Employee

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