Loss of Realtek use as a Microphone

[vonLehcim]

Hi!

Loss of Microphone function, means I can't use Skype, WhatsApp etc. 

I have spent 2 days trying different suggestions, but none have managed to solve the problem.

I wish I had started with you. HELP PLEASE!

HP Pavilion Laptop 15-eg3xxx

Windows 11Home

Device ID: 7745640A-05FA-41962-AAOEM

OS Build: 22631.4037. 

Many thanks!

vonLehcim

[Nal_NR]

Hi @vonLehcim,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like the microphone issue on your HP Pavilion Laptop 15-eg3xxx could be caused by a driver problem or incorrect settings. Let's try some troubleshooting steps to help you resolve this:

1. Check Microphone Settings:

• Right-click on the speaker icon in the taskbar and select "Sounds."
• Go to the "Recording" tab and ensure that your microphone (Realtek) is set as the default device. If it isn't, right-click it and choose "Set as Default Device."
• Ensure that the microphone is enabled and its volume is set to an appropriate level.

2. Update or Reinstall the Realtek Audio Driver:

• Open Device Manager by right-clicking the Start menu and selecting "Device Manager."
• Expand "Sound, video, and game controllers."
• Right-click on "Realtek Audio" and select "Update driver."
• Choose "Search automatically for drivers" and let Windows search for the latest drivers.
• If this doesn’t work, try uninstalling the Realtek Audio driver and then reboot your laptop. Windows should automatically reinstall the correct driver.

3. Run the Troubleshooter:

• Go to Settings > System > Sound.
• Under "Input," select your microphone and click on "Troubleshoot."
• Follow the prompts to see if Windows can automatically fix the problem.

4. Check Privacy Settings:

• Go to Settings > Privacy > Microphone.
• Ensure that "Microphone access for this device" is turned on.
• Make sure that apps like Skype and WhatsApp have permission to use the microphone.

5. Reset Sound Settings:

• Go to Settings > System > Sound > Advanced sound options.
• Click on "App volume and device preferences." Ensure that the microphone input is correctly selected for the apps you're using.

6. Test with an External Microphone:

• Plug in an external microphone or headset and see if it works. This can help determine if the issue is hardware-related.

If you've tried all these steps and still can't get the microphone to work, this could be hardware. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Lachs]

There are new drivers here.

[LEHCIM]

Hi Elohi_NRN, 

Thanks for your response! I had tried all the suggestions (from other members) before I started the chat.

Meanwhile, I finally managed to get through to HP support. The solution was a new installation of Intel.

Take care,

vonLehcim

[LEHCIM]

Hi Lachs,

Thanks for your response! I had tried all the suggestions (from other members) before I started the chat.

Meanwhile, I finally managed to get through to HP support. The solution was a new installation of Intel. I am sure your advice is the only solution!!!

Take care,

vonLehcim