cancel
Showing results for 
Search instead for 
Did you mean: 
catparkerphoto
New member
3 2 0 0
Message 1 of 6
342
Flag Post

Low Audio from get go on HP Envy Laptop

HP Recommended
HP Envy - 17m-ae011dx
Microsoft Windows 10 (64-bit)

From the beginning, my laptop's audio has been low. After a couple of windows updates, it got worse. I have to plug a speaker in now just to hear anything. I have gone through EVERYTHING to fix this. Update drivers, uninstall and reinstall. Add a audio booster app, went back to factory reset, ran audio troubleshooting, driver troubleshooting, etc etc. There is nothing I have not done that has been suggested out there on the web on this... I seem to not be the only one having this issue. I just don't understand why there is not a fix for the audio issue. This is really frustrating.

5 REPLIES 5
Echo_Lake
HP Support Agent
HP Support Agent
21,961 21,920 970 1,008
Message 2 of 6
Flag Post
HP Recommended

@catparkerphoto

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
catparkerphoto
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

As I stated in the previous statement, I have done all of this. This would have been the first place I went, which was updating the drivers and installing any updates. Again, there is NOTHING I have not done on this. I am going 2 years into this and no solution.

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,961 21,920 970 1,008
Message 4 of 6
Flag Post
HP Recommended

@catparkerphoto

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
catparkerphoto
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

I have already done the system factory reset and updated the drivers after if. I am not willing to do this again b/c it has been tried and not worth the tiring effort of losing everything and redoing it. There has not been any effort not been afforded. 

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,961 21,920 970 1,008
Message 6 of 6
Flag Post
HP Recommended

@catparkerphoto

Thank you for posting back. 
 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation