Low Sound Problem

[Emreyunus]

Product: OMEN By HP 17-Cb0005nt

Operating System: Microsoft Windows 10 (64-Bit)

I bought this laptop 1 year ago and it has been quiet for 1 year. I found it actually quieter than my phone. I've tried uninstalling and reinstalling the drivers, as well as disabling audio enhancements, but none of this works. please somebody help me now. I can't get sound in games

[The_Fossette]

@Emreyunus

I reviewed your post and I understand that the audio volume is very low.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you run the audio troubleshooter and it will automatically find and fix audio issues.

Here is how it is done.

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

If you continue facing the issue, then uninstall the audio driver from the below device manager and then download and install the driver from the below link.

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111262.exe

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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