Low Sound Quality on Spectre

[JulietJane]

I have the same problem.  I also own the HP spectre xt ( which is my old laptop that I replaced).  The spectre xt is at least 30% louder.  This Spectre x360 has lower volume than my Iphone.  I have updated my drivers and even reset the system to factory defaults.  I wish they could fix this issue. 

[Echo_Lake]

@JulietJane

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're experiencing Audio quality issue.  Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• What is the operating system?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...)

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Set default device:

If you're connecting to an audio device using USB or HDMI, you might need to set that device as the default.

• Select the Start  button, type Sound in the search box, and then select Sound from the list of results. On the Playback tab, select a device, then Set Default.

Turn off Audio Enhancements:

• Follow these steps:
• Select the Start  button, type Sound in the search box, and then select Sound Control Panel from the list of results.
• On the Playback tab, right-click (or press and hold) the Default Device, and then select Properties.
• On the Enhancements tab, select the Disable all enhancements check box and try to play your audio device.
• If that doesn't work, select Cancel and, on the Playback tab, select another default device (if you have one), select the Disable all enhancements check box, and try to play audio again. Do this for each default device.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!