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‎09-06-2022 03:45 PM - edited ‎09-06-2022 04:16 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0023dx
Operating System: Microsoft Windows 10 (64-bit)

Hello guys,

I am facing low volume issue in my HP Envy x360 where the laptop speakers are producing audio with just around 40 percent loudness compared to before on max system volume. Have tried installing the latest audio driver. However the issue still persists. Observed that this occurred after connection and subsequent removal of wired headphones to the 3.5mm audio jack. Not sure how the jack can affect loudness of the laptop speakers !  Appreciate help here to resolve this.

Thank you.

Category:
3 people had the same question
3 REPLIES 3

‎09-06-2022 06:05 PM

HP Recommended

Hello @SagarSatpute 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Bluetooth USB>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

Was this reply helpful? Yes No

‎09-09-2022 01:37 AM - edited ‎09-09-2022 01:40 AM

HP Recommended

Hi @Ub6424, here are the System summary and Device manager details -

 

OS NameMicrosoft Windows 10 Home
Version10.0.19044 Build 19044
System ModelHP ENVY x360 Convertible 13m-bd0xxx
System SKU1V7M6UA#ABA
BIOS Version/DateInsyde F.16, 15-Jun-21

 

SagarSatpute_0-1662708915581.png

Thanks !

Was this reply helpful? Yes No

‎09-09-2022 06:21 AM

HP Recommended

Hello @SagarSatpute 

 

Please follow instructions ...

 

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.35 Rev.A23.3 MBAug 15, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A1.1 MBJan 25, 2021Download

Intel Dynamic Tuning Driver

8.7.10401.16510 Rev.A7.8 MBJan 25, 2021Download

Intel Management Engine Interface (MEI) Driver

2035.15.0.1807 Rev.A17.4 MBJan 25, 2021Download

Intel Serial IO Driver

30.100.2031.2 Rev.A1.2 MBJan 25, 2021Download

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.A18.9 MBMay 24, 2021Download


(5) Reboot

(6) Download and Install/Update

Realtek High-Definition (HD) Audio Driver

6.0.9000.1 Rev.A575.1 MBJan 25, 2021Download

 

(7) Reboot and test

(8) Please report your results

Was this reply helpful? Yes No
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