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‎06-08-2017 02:35 PM

HP Recommended
Product: Probook 4440s
Operating System: Microsoft Windows 10 (64-bit)

I tried installing Realtek sound driver from its official website. The driver got installed but 'could not load'. Please find attached a screenshot from the device manager.sound 1.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2017 02:44 PM

HP Recommended

Hi:

 

Your notebook has the IDT audio, not the realtek audio.

 

The only suggestion I can offer, would be to install the W8.1 IDT audio driver from your notebook's support page, restart the PC and see if that helps.

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63916.exe

View solution in original post

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3 REPLIES 3

‎06-08-2017 02:44 PM

HP Recommended

Hi:

 

Your notebook has the IDT audio, not the realtek audio.

 

The only suggestion I can offer, would be to install the W8.1 IDT audio driver from your notebook's support page, restart the PC and see if that helps.

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63916.exe

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‎06-08-2017 02:56 PM

HP Recommended

Thank you so much.

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‎06-08-2017 02:57 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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