Ivz Tutor
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Lower Volume please Help

Hp Envy x360 m6 Convertible
Microsoft Windows 10 (64-bit)

Had great sound then the driver updated and now the sound is significantly lower. There is no way for me to raise it in any way. Any one has any Ideas how i can fix it?

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HP Support Agent
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Hi @Ivz

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the sound reduced after the audio driver update.

 

I’d love to help!

 

If you are sure that you are facing this issue after the driver update, I recommend you to roll back the driver to the previous version.

 

Here is how it is done.

 

  1. Open Device Manager.
  2. Right-click the device for which you want to roll back to the previous version of the driver, and then click Properties.
  3. Click the Drivers tab.
  4. Click Roll Back Driver.
  5. In the Driver Package rollback dialog box, click Yes.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Ivz Tutor
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Thank you very much that was extremely helpful worked immediately after restarted. I was losing 33% of the volume after the updated driver. 

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HP Support Agent
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Lower Volume please Help

Hi @Ivz

 

Thank you for posting back.

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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