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‎08-29-2022 07:51 PM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1F4E5AV)
Operating System: Microsoft Windows 11

My microphone is not working and I've tried everthing - reinstalling drivers, updating drivers, testing diagnotistcs (all clear). Nothing is working. Help!

Category:
1 person had the same question
2 REPLIES 2

‎09-02-2022 04:02 AM

HP Recommended

Hi @Catherinedingli

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with your Microphone. I'd like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

  • Have you done any changes to your computer or operating system? Are you getting any errors? 

 

Meanwhile, please follow the steps from the document here and keep me posted. 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎09-15-2022 07:13 PM

HP Recommended

Hello Elohi

 

I haven't made any changese to my system (that I'm aware of!) and I'm not getting error messages, just the microphone won't work, especially on Zoom which I need for uni lectures.

You have sent me information for Windows 10 and what seems to be an external microphone. I have Windows 11 and an inbuilt microphone on my laptop so this doesn't really help me. Do you have any other suggestions? Thank you so much in anticipation, Catherine 

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