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HP Pavilion Laptop PC 15-eh0000 (9WD44AV)

The master volume control does not work. On all settings between 2 and 100 I get maximum volume, on setting 0 there is no volume. This control has worked fine in the past and volume control in individual apps works OK.

1 REPLY 1
HP Recommended

I have spent days trying to figure out why its not working. I even reset my laptop, but that didn't help. So, after tons of tinkering, I think I have a solution. Just stop using Realtek's drivers. It's not perfect, and I'd prefer to use them over Window's drivers, but it is working so far. Here's the step-by-step.

 

  1. Open up Device Manager.
  2. Open up the Sound, Video, and Game Controllers drop menu.
    nclarkb_3-1679186596559.png

     

  3. Right click the Realtek(R) Audio option and select Update Driver
  4. Select Browse my Computer for Drivers
  5. Select Let Me Pick from a List of Available Drivers on My Computer
  6. Select High Definition Audio Device
    nclarkb_2-1679186364423.png

     

  7. Restart Computer

This solved the problem for me after trying a number of different Realtek drivers. Again, this is not ideal, but it is better than having my speakers full blast all the time despite the volume control's levels.

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