Mic issues on Elitebook 830 G6

[GHRWH]

Hi, I work as part of an hospital trust IT department and experiencing some issues with the Elitebook 830 G6

I have three devices all with the same issue, quiet mic reception.

I have updated all devices with the latest drivers from the HP website. I have tested the mic alongside another device made by a rival company. Within the Sounds section of control panel, I can tap the table in the middle of the two devices, the 830 G6 does not register any sound, where as the other device does. I then tap the laptop base, minimal detection from the 830 G6, full sound on the other. Finally I can tap on the webcam, which is where the mic is placed i believe and this is when the 830 G6 registers full on the sound bars.

This is a serious problem affecting 3 machines, all with the same symptoms, which seems odd for a hardware fault, however as stated, all drivers have been updated. BIOS updated and numerous tests taken place, but to no avail. I have also made sure the device is at full volume for the mic - there is no boost option which i have seen on other models - unsure if this is missing or just a feature which is not on the 830 G6 models.

If anyone could advise on this, this would be great.

Thanks

[TryToDoMybest]

Hello

I have an 840 G6 and it works fine.

for those kind of products, there is in Control Panel, Bang&Olufsen icon. try to start it and see if the MIC is "Microfone Array Intel Smart Sound Technology"

in Control Panel , there is also Sound icon. Probably is where you checked that Rrecording level is 100% or close to that number.

I hope this help

bye

[Oli99]

We're having the same issue with our 840 G6 machines. All of them. The microphone is unusable. It does pick up something, but no discernible sound. If I enable loopback there's no sound either, except for when I tap the microphone hole, then there will be weird distorted and choppy sound.

Tried everything I can think of; different drivers, Windows updates, hotfixes, BIOS update, all kinds of configuration settings--nothing.

Windows 10 Pro N 1909, just reproduced it with a fresh image. I'll try some Linux now.

[Oli99]

Okay, just tested it with Linux and basically the same issue. There's a bit more sound, but it's all choppy and distorted. If this is a hardware issue it's a mid-sized catastrophe.

[GHRWH]

Hi TryToDoMybest,

Thank you for the reply. Yeah I have tried most of these options I'm afraid and still have the same issue.

We have a collection of other models, including 840 G6, like yourself, and these are working like a dream, the only machines affected for myself are the 830 G6s