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Mic issues on Webex and Zoom calls. I hear everyone clearly but I am garbled.

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Microsoft Windows 10 (64-bit)

When using my computer for web calls on Webex, Zoom, FB live etc., I hear everyone clearly but to them I sound garbbled, with lots of static.  It's not feedback noise.  I get the same results if I use the laptop audio or if I plug in a headset.  I have updated the audio driver and everything else that is listed in the files here with out resolving the issue.  Please help!

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@SarahBeth 

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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