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‎05-18-2020 11:25 AM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

When using my computer for web calls on Webex, Zoom, FB live etc., I hear everyone clearly but to them I sound garbbled, with lots of static.  It's not feedback noise.  I get the same results if I use the laptop audio or if I plug in a headset.  I have updated the audio driver and everything else that is listed in the files here with out resolving the issue.  Please help!

1 person had the same question
1 REPLY 1

‎05-28-2020 10:16 AM

HP Recommended

@SarahBeth 

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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