Mic no working

[Jbtherapy]

Mic not working.   It recently started about 1 week ago.  I have ensured updates completed,  I have tested Mic, Uninstalled. Restarted and still not working

[Jbtherapy]

It appears  it works with a headset so PC Mic is issue.  Please advise 

[Kuroi_Kenshi]

Hi @Jbtherapy,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Microphone!  

We're thrilled to have the opportunity to assist you and provide a solution.

Since your HP 17 Laptop PC 17-cp2000 microphone recently stopped working, let’s go through some troubleshooting steps to fix it.

1. Check if the Microphone is Muted or Disabled

• Settings → System → Sound
• Under Input, select your microphone and check the volume level.
• Click Device properties and ensure Disable is not checked.
• Test the mic by speaking and checking if the input level bar moves.

2. Run Windows Troubleshooter

• Settings → System → Sound → Input → Troubleshoot
• Follow the steps and apply any recommended fixes.

3. Check Privacy Settings

• Settings → Privacy & Security → Microphone
• Ensure Microphone access is ON.
• Scroll down and check if apps like Zoom, Teams, or browsers have access.

4. Reinstall the Microphone Driver

1. Press Win + X → Select Device Manager.
2. Expand Audio inputs and outputs.
3. Right-click on your Microphone and select Uninstall device.
4. Restart your laptop → Windows should automatically reinstall the driver.

 

[Kuroi_Kenshi]

5. Manually Update or Roll Back the Audio Driver

1. Device Manager → Sound, video and game controllers.
2. Right-click on Realtek Audio or AMD Audio, then:
   • Click Update driver → Search automatically for drivers.
   • If the issue started after a recent update, try Roll Back Driver (if available).

6. Test in Another App

• Try Voice Recorder or Google Meet (in browser) to see if the mic works.
• If it works in one app but not another, the issue is app-specific.

7. Check BIOS Settings 

• Restart and enter BIOS (Press F10 on boot).
• Look for an Audio or Microphone setting and ensure it's enabled.
• Save changes and restart.

Let me know if you need more help

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,