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‎09-24-2021 12:01 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-ef2000 (2J4V9AV)
Operating System: Microsoft Windows 10 (64-bit)

This will happens after some time, even without playback!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-25-2021 10:44 PM

HP Recommended

Fixed by installing Realtek driver and then uninstall Realtek driver again

View solution in original post

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4 REPLIES 4

‎09-24-2021 04:52 PM

HP Recommended

@Sunhapan 

 

That is a known problem for machines whit AMD processors.  This is something to do with AMD drivers. Please


   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

                 https://www.amd.com/en/support/kb/faq/gpu-601

                 https://drivers.amd.com/drivers/amdcleanuputility.exe

 

  (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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‎09-24-2021 09:29 PM

HP Recommended

Hello @Banhien,

If I uninstalled this, how would I use the HP's microphone again? If I run the cleanup utility everything will just get wiped out, I don't have a Microphone.

Sunhapan

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‎09-25-2021 06:18 AM - last edited on ‎09-25-2021 08:10 AM by Moderator

HP Recommended

I've found the cause of the issue, I've posted this on AMD forums but in the same time... I think it might be hardware issue as well... What should I do?

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‎09-25-2021 10:44 PM

HP Recommended

Fixed by installing Realtek driver and then uninstall Realtek driver again

Was this reply helpful? Yes No
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