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HP 14-ba078tx
Microsoft Windows 10 (64-bit)

I recently bought the HP dual purpose note book on 23rd August 2017. I updated the drivers as pointed by the HP app. But after the update the inbuilt realtek microphone array is not wroking properly. The input volume is too low, and there is so much white noise while recording. I literally have to shout to get a very low voice in the recording. I am not able to use cortana as well. I even raised a ticket but the technician couldn't figure out the issue. I don't know what to do. Can anyone help me out here.

Regards,
Yash Kapoor
3 REPLIES 3
HP Recommended

Hey there! @ykapoor, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand you have microphone issues with your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please try the steps mentioned below.

 

Right, click or hold tap on the Volume Control icon.

Left click or tap on the “Recording Devices” feature from the menu that pops up.

Right-click on an open space in the “Recording” box and left-click or tap on the “Show Disabled devices” feature.

Right-click again in the “Recording” box and check the “Show disconnected devices” feature as well.

Now in the Recording menu, you will have more icons like External Microphone, Internal Microphone Array, and Stereo Mix. You will need to right click on them and left click on the “Enable” option for each one.

Right-click on the ” Internal Microphone Array” icon and set it to default for the “playback” feature and also set it as a default communication device.

Left click or tap on the “Apply” button in order for the changes to take effect.

Note: If after choosing the Apply button the system stops responding you will have to close the window and try again only this time set the playback feature as default then save your changes and only afterward set it as default communication device.

Right, click or hold tap on “Internal Microphone Array”.

Left click or tap on the “Properties” feature.

Left click or tap on the “Effects” feature.

Check the box next to the “Disable System Effects” feature.

Left click or tap on the “Apply” button again.

Right-click or hold tap on the “Volume Control” icon and left-click or tap on the “Playback Devices” feature.

Right-click on the “Speakers” icon and set it as “default device” and also “Default Communication device” for the system.

Left click on the “Apply” button after you are done.

 

Refer this article to further troubleshoot microphone issues with your PC.

 

If the issue still persists try uninstalling the audio driver from device manager and install the latest audio drivers using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Also, update the BIOS on your PC using this link.

 

 

Let me know if this works!

Have a great day! 🙂

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended
Hi,

Done all this earlier, still the problem persists.
Regards,
Yash Kapoor
HP Recommended

@ykapoor, It's great to hear from you again.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned the issue still persists after trying out the steps.

 

Did you update the audio drivers on your PC using HP support assistant?

 

Try recording the voice using the voice recorder on your PC and check if you are able to hear the voice.

 

In search, you can type voice recorder open voice recorder and start a new recording.

 

Also, uninstall the audio drivers from device manager and install the audio drivers using HP recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

If the issue still persists after trying out the steps it is a hardware issue with the microphone.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

Hope to hear from you soon!

Take Care! 🙂

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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