Microphone Garbled and Scratchy

[BeeLizzy]

I am having a problem with my HP Envy Microphone.  When I speak my voice sounds garbled and scratchy to others when on a Zoom meeting or recording a video. I can hear others fine. How can I fix this?

[The_Fossette]

@BeeLizzy,

I reviewed your post and I understand you are facing issues with the microphone on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[BeeLizzy]

Voice is no longer garbled, but there is still static in the background. I am currently researching other microphone options or accessories in order to bypass the one built-in to the laptop.

[The_Fossette]

@BeeLizzy,

I recommend you follow the below steps and check if it helps.

1. Uninstall the Realtek Audio driver and then test with MS Native driver.
2. Restart to check if the Microphone continues to work well with no issue using MS driver.
3. Reinstall Realtek audio 6.0.1.8393 and check it to make sure it works.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!