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04-10-2020 10:32 AM
My HP Chromebook 11-v032nr's microphone is not working and only picks up white noise. After making a recording of myself, it only makes a white noise sound, and not my voice. My camera works fine. I have tried doing a hard reset, as well as changing microphone permissions via Settings.
Thanks for your help!
04-14-2020 06:04 AM
Same problem here on a HP Chromebook 11, sudden dysfunction of microphone that now only pics up a static noise, like streaming water, and very vaguely some voice in the background. Tried recording a video and also that one has the same static in audio (and no probs in video), meaning its the mic and not down to connections, bandwith etc. Solution much appreciated as this is my daughter's home-schooling device much needed these days ☹️ 😷
04-15-2020 01:46 PM
It works well if you use headphones with a mike: only headphones will still give you the static but then on one channel only. There is another thread on this forum on the same issue: they claim a fix in the OS update is forthcoming, check it out
04-19-2020 04:23 PM
I found another thread reporting the same issues. Here is our experience:
Just bought the HP chromebook for my daughter to complete schooling online. Mic worked fine at first, then a few days later, it stopped operating correctly; tons of annoying static, which has prevented her from participating in class discussions. This is saddening, given this is a brand new device. Resolution needs to be communicated to us customers, immediately. This is unacceptable