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Microphone Problem

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Pavilion x360 14m-ba013dx
Microsoft Windows 10 (64-bit)

I have had this laptop for more than 4 years now and never have I ever accomplished fixing the problem with the microphone in it. Every time I am in a call and I don't use an external microphone all they can hear from me is a low scratching noise.

I've also tried using the sound recorder and video application to hear it myself and it is true. 

Can you help me? Also, where is this laptop's microphone area located?

Thank you! Stay safe from Corona V. 

HP Support Agent
HP Support Agent
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Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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Try to select Start>Settings>System>Sound and under Input look for Test your microphone. Tap to the web camera area on the screen and see if test line detects any sound and if so it means you have the same issue I had. There are two microphones at the top center behind the screen. They are covered with rubber parts around the microphone whole that in time is shifting and covering the whole that is why it stopes catching any sound. Simply line up the rubber cover with the whole and it will work again. You can ask to perform this task at any repair shop. 

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