cancel
Showing results for 
Search instead for 
Did you mean: 
jidujiao
New member
1 0 0 0
Message 1 of 3
203
Flag Post

Microphone Problem

HP Recommended
Pavilion x360 14m-ba013dx
Microsoft Windows 10 (64-bit)

I have had this laptop for more than 4 years now and never have I ever accomplished fixing the problem with the microphone in it. Every time I am in a call and I don't use an external microphone all they can hear from me is a low scratching noise.

I've also tried using the sound recorder and video application to hear it myself and it is true. 

Can you help me? Also, where is this laptop's microphone area located?

Thank you! Stay safe from Corona V. 

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 2 of 3
Flag Post
HP Recommended

@jidujiao

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Mesropyan
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Try to select Start>Settings>System>Sound and under Input look for Test your microphone. Tap to the web camera area on the screen and see if test line detects any sound and if so it means you have the same issue I had. There are two microphones at the top center behind the screen. They are covered with rubber parts around the microphone whole that in time is shifting and covering the whole that is why it stopes catching any sound. Simply line up the rubber cover with the whole and it will work again. You can ask to perform this task at any repair shop. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation