• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Omen by HP 15-dc0xxx

Windows 10 home.

OS 19041.508

 

The microphone continues to cut out fully during chats like "Meet, Cisco, and Skype".

I'll be talking, and it will cut out in the middle of saying something,

or even if I'm just waiting with the mic on and not saying anything.

If I use HP Audio Switch, and turn it off, then on again it works. 

But its multiple times within five minutes, so it makes meetings imposable.

 

The speaker, when playing music, will suddenly reduce to 20-30% total volume.

All volume control displays still show 100% volume.

The only way I have found to correct it is to reboot the computer. 

 

For both issues, I've reinstalled my drivers and checked for all updates are up to date.

Thanks for any advice.

1 REPLY 1
HP Recommended

@lancestevenson8 Welcome to HP Community!

 

I understand that you are facing Microphone & Speaker Issue.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please uninstall the audio drivers, update the chipset drivers. Then restart the computer and install the audio drivers.

Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.