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‎02-11-2025 02:35 PM

HP Recommended
Operating System: Microsoft Windows 11

The Microphone on my new HP x360 core i3 does not function for WhatsApp calls and sound recording  using the Microphone is unavailable......Any recommended solution  to this 

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2 REPLIES 2

‎02-12-2025 07:27 AM

HP Recommended

@Acos_02, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding HP x360 Core i3!  
We're thrilled to have the opportunity to assist you and provide a solution. 

 

If the microphone on your HP x360 Core i3 running Windows 11 is not working for WhatsApp calls and sound recording, try these steps:

 

Check if the Microphone is Enabled

  1. Press Win + I to open Settings.
  2. Go to System > Sound.
  3. Under Input, check if the Microphone (Internal) is selected.
  4. Click Troubleshoot to detect and fix issues automatically.

Check App Permissions

  1. Open Settings > Privacy & security.
  2. Scroll down to Microphone.
  3. Ensure Microphone access is turned on.
  4. Make sure WhatsApp and other apps have microphone access enabled.

Update or Reinstall Audio Drivers

  1. Press Win + X > Device Manager.
  2. Expand Audio inputs and outputs.
  3. Right-click on Microphone > Update driver > Search automatically.
  4. If the issue persists, right-click > Uninstall device, then restart your laptop.

Set Microphone as Default Device

  1. Right-click on the Sound Icon in the taskbar > Sound settings.
  2. Click More sound settings (under Related settings).
  3. Go to the Recording tab.
  4. Right-click on your Microphone > Set as Default Device.
  5. Click Properties > Levels tab > Ensure the microphone volume is not muted.

 

ZOEY7886
I am an HP Employee

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‎02-12-2025 07:28 AM

HP Recommended

Check WhatsApp Settings

  1. Open WhatsApp.
  2. Go to Settings > Privacy > Microphone.
  3. Ensure WhatsApp has permission to use the microphone.

Test the Microphone

  1. Open Voice Recorder (Windows app) and try recording audio.
  2. If it doesn't work, test with Google Meet or Zoom to see if the microphone works in other apps.

If the issue persists, let me know what steps you’ve tried, and I can suggest further troubleshooting! 😊

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

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