Microphone array recording volume too low on HP Pavilion x360

[JanStout]

Dear all

I have tried the following drivers: 6.0.1.8522, 6.0.1.8544, 6.0.1.8622

but when trying to record anything in the Voicerecorder app, or on the Skype connection test,

the volume of the recorded voice is bearly hearable, even when raising my voice significantly.

The microphone array is set to 100% in the HP Audio control panel;

The issue occurs with both HP Noise Cancellation disabled or enabled. 

I'd really like to know if this is a known issue and what potential solutions are available.

Thank you

Jan

[Echo_Lake]

@JanStout
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  
Step 1: Check the microphone hardware
Step 2: Update the audio driver
Step 3: Use the Troubleshooting tool
Step 4: Configure the sound settings in Windows: Click here and follow the document to troubleshoot the issue.

An incorrect setting in Windows could cause microphone issues. Use Windows Sound settings to configure the microphone.

1. Connect the microphone to the computer.

2. In Windows, search for and open Sound.

3. Click the Recording tab in the Sound window.

   

4. In the list of devices, find the microphone that you want to use.

   If the microphone is not listed, use the following steps to show disabled and disconnected devices:

   1. Right-click an empty area of the Sound window.

   2. Click Show Disabled Devices and Show Disconnected Devices.

      

   3. If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, and then reconnect it to the port.

      If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name, and then select Enable.

5. Select the microphone you want to use, and then click Set Default to make this device the default audio input device.

   

6. With the device still selected, click Properties.

7. In the Properties window, click the Levels tab.

   

8. If the Mute button  is on, click it to unmute. The volume button should display as a blue speaker icon  .

9. Use the slider bar to raise the volume level to at least 75.

10. If Microphone Boost is available, adjust it to +20.0 dB.

11. Click OK to save changes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.