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Microphone built into laptop will not work

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Pavilion x360 Convertible 2 in 1
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I recently installed several updates Windows was urging me to do and now my microphone built into the laptop will not work. I have attempted to troubleshoot and set up the mic once more, yet when it asks me to read a phrase to calibrate it it does one pf two things: it will say setup is complete and proceed to not work again OR will say it cannot hear me clearly when the calibration phrase is being read. During this process I make sure that I am in a quiet room and reading the sentence loudly. Any suggestions as to what the issue may be or how to fix it? 

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@alexa_charp Welcome to HP Community!

 

As I understand your internal microphone isn't working,

 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

 

Have you been ensured it's enabled on recording devices under speaker?

Did you reinstall the drivers?

 

While you respond to that, here's a few things that should help:

 

There are a number of options in Windows sound settings that need to be configured so that the computer recognizes and works with the microphone. Use the steps below to modify the sound configuration as necessary for your microphone.

Open the Sound window

  1. Connect the microphone to the computer.

  2. In Windows, search for and open Sound.

    The Sound window opens.

  3. Click the Recording tab in the Sound window.

    Figure : Recording tab in the Sound window

    Recording tab in the Sound window
  4. Then use the following steps to troubleshoot the microphone.

Step 1: Make sure the computer recognizes the microphone

  1. In the Sound window, click the Recording tab.

  2. Right-click an empty area of the Sound window.

  3. Click Show Disabled Devices and Show Disconnected Devices.

    Figure : Disabled and disconnected devices shown in the Sound window

    Disabled and disconnected devices shown in the Sound window
  4. If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, then reconnect it to the port. If the microphone is still not detected, refer to the Check the microphone section of this document.

  5. Test the microphone by speaking into it.

    Look at the gray bars next to the device name on the Recording tab:

    • If the gray bars next to the device name change to green, the device is active and an audio signal is passing through the microphone port. The issue should now be resolved.

      However, you might still want to make sure the microphone is set as the default microphone using the Step 2: Setting the default microphone section of this document.

    • If the bars remain gray and inactive, the computer is not recognizing a signal. Leave the recording tab open and refer to the Step 2: Setting the default microphone section of this document.

    Figure : Sound window with Recording tab showing a detected signal for the Microphone device

    Sound window with Recording tab showing a detected signal for the Microphone device

Step 2: Setting the default microphone

The microphone you want to use might need to be set as the default microphone. Follow these steps to set your microphone as the default microphone:

  1. From the Recording tab of the Sound window, select the port that you want to use. There could be one or more ports.

  2. If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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