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‎04-06-2021 10:59 PM

HP Recommended
Product: HP Envy 17 laptop
Operating System: Microsoft Windows 10 (64-bit)

During Zoom call my student reported he couldn't hear me if I moved either away from the microphone or to the side more than maybe 20 degrees.  Using the voice recorder and microphone tests that when I speak directly to either side of my screen from maybe 18" away, the volume of my voice drops below 1/10.  Is this fixable??

1 REPLY 1

‎04-10-2021 01:18 PM

HP Recommended

@seanconnery

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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