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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2021 10:24 AM

HP Recommended
Product: pavillion 14=dk0020na
Operating System: Microsoft Windows 10 (32-bit)

I purchased 2 of these laptops at the same time and one of them has issues with the speaker.  Whenever I try to use it for zoom calls or teams for example I get the same error message:

 

"Failed to detect your microphone.  Please make sure your microphone is properly connected"

 

I dont know why this suddenly starting doing this, as the other laptop's microphone works perfectly fine.  Any help would be greatly appreciated

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