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Kahamama Honor Student
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Microphone has static when talk

Envy x360
Microsoft Windows 10 (64-bit)

Hi experts,

I have updated my notebook this week and now I have static in my microphones. It doesn't matter if I use the Notebook's microphone or my headset microphone, there is static. It is not a constant static but only when I talk.

 

Troubleshooting tool can not detect anything wrong.

 

I have tried to Update the Driver (Realtek) under Device Manager, but it only got stuck at "Searching Online for Drivers..." It's been half an hour and nothing is being updated. Do I continue to let it update? My wifi is fine. This reminds me that lately my Windows Updates has also been stuck at a certain stage and couldn't update. Could this be related?

 

How can I get rid of the static? I need to use my microphone daily for work. 

Thank you in advance.

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Microphone has static when talk

@Kahamama 

 

What is your Envy x360  ? Normally do a CLEAN install Audio driver/software would help. But what is your machine ? There are dozens and few generations of machines called Envy x360 .

 

Regards.

BH
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Kahamama Honor Student
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Microphone has static when talk

Thanks for the reply.

Product name: HP Envy x360 Convertible 15m-cn0xxx

But how to clean install the drivers?

Under the Sound, video and game controllers, I have Intel(R) Display Audio and Realtek(R) Audio. 

Which file should I download from Realtek?

 

Thank you!

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Kahamama Honor Student
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Microphone has static when talk

clean install the driver worked!

Thank you very much!

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Microphone has static when talk


@Kahamama wrote:

clean install the driver worked!

Thank you very much!


You can use newer version (for Windows 1903) on the following link

 

   https://support.hp.com/au-en/drivers/selfservice/hp-envy-15m-cn0000-x360-convertible-pc/20270297

 

Regards.

BH
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