cancel
Showing results for 
Search instead for 
Did you mean: 
kerenyisz
New member
1 0 0 0
Message 1 of 2
2,861
Flag Post

Microphone is OK but not working with Viber, Skype etc

HP Recommended
HP Pavilion Laptop 15-cs2xxx
Microsoft Windows 10 (64-bit)

Hello! My computer is a HP Pavilion Laptop 15-cs2xxx with Win10 Home 64 bit OS. It has a Realtek Audio built in microphone, driver version 6.0.1.8656. If I test it at Sound Mixer, System Sounds, Recordings, it detects noises. But if I use sound tests in Skype, Viber, etc. it doesn't and my partners also don't hear me. There isn't any other microphone connected to the laptop. It is allowed for applications to access microphone. Do you have any idea what is the problem?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
24,826 24,782 1,150 1,185
Message 2 of 2
Flag Post
HP Recommended

@kerenyisz

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

  • Step 1: Check the microphone hardware
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
    Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps.

And, also try this workaround:

  • Open Control Panel.
  • Open the Hardware and Sound setting.
  • Open the Sound setting.
  • Select the Recording tab and double-click your microphone you have selected as the default recording device.
  • Click on the Level tab and reduce the Microphone Boost setting.

Click here: https://support.hp.com/in-en/document/c03806613 to know more about Using Skype to Make Voice and Video Internet Calls.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation