Microphone is not Working Properly

[Erfan22]

Hello 

My Internal Microphone is not Working it was okay at first but sudenly stopped working.

i Already tried many solotions but it didnt help

when i go to the settings it seems to be active but its like can not hear me clearly 

there is a bar for mic Sound testing level and when i talk it doesnt change but when i tapp the Laptop it changes and goes up

i hope u get it what i say ;D

also my laptop model is: HP Pavilion x360 - 14-ba016nh

and i am runing last version of windows 10 

[praveen196]

@Erfan22 Welcome to HP Community!

For now please try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions.
• Then check if the situation has been corrected.
• If it persists and if you have performed all the recommended steps from this link: http://hp.care/2DAMeN1 and the situation still persists, then try these steps:

• Please backup your important data and perform a Microsoft push-button reset on the computer from this link: http://hp.care/2toQrBj  
• (HP PCs - Microsoft Push-Button Reset (Windows 10) and if the issue gets fixed.

If the problem still continues, then there is more to it than meets the eye. Contact HP phone support to get the computer serviced.

Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Erfan22]

.@pravin196

Dear Pravin 

i tried the recommended steps but still the issue exist.....

[praveen196]

@Erfan22

I would suggest you contact phone support. They will assist you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!