• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-28-2020 06:47 PM

HP Recommended
Product: Hp Envy x360 Ryzen 5
Operating System: Microsoft Windows 10 (64-bit)

Hi, community,

  My microphone isn't working. I don't whether it is a driver issue or hardware issue? When I checked the device manager in Sound, video, and game controller tab "AMD Audio Device" has an exclamation this says there is some error in the AMD audio device. Could please someone suggest some solutions?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2020 07:27 PM

HP Recommended

Hi:

 

See if my suggestion at the link below works for you. 

 

Haven't heard back from either of the other posts with the same issue...

 

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Envy-x360-No-microphone-Model-15M-EE0013DX/m-p/77080...

 

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎07-28-2020 07:27 PM

HP Recommended

Hi:

 

See if my suggestion at the link below works for you. 

 

Haven't heard back from either of the other posts with the same issue...

 

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Envy-x360-No-microphone-Model-15M-EE0013DX/m-p/77080...

 

 

Was this reply helpful? Yes No

‎07-28-2020 07:40 PM

HP Recommended

Thanks, Paul! This worked for me.

Was this reply helpful? Yes No

‎07-28-2020 07:44 PM

HP Recommended

You're very welcome.

 

Thanks for letting me know.

Was this reply helpful? Yes No

‎07-31-2020 02:43 PM

HP Recommended

Thank you Paul. I had spent some hours trying to source the issue with the Mic. You solution worked perfectly> 

Was this reply helpful? Yes No

‎07-31-2020 03:14 PM

HP Recommended

You're very welcome.

 

Glad you found this discussion, and that it solved the non-working microphone problem.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.