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08-24-2021 06:51 PM
My microphone stopped working, appears like is not connected, I just try to update and reinstall the driver but after that I had no audio coming out from speakers, I checked the hardware with the components test and do work only when I do it before the OS stars (the ESC and F2 keys before windows starts), so after trying everything this forum said about no audio finally I re-install the OS (Windows 10) and everything worked fine for a day, (that was yesterday), today I just tried to join a zoom meeting and again no mic working, so I connected via Bluetooth a headset and that worked, after that I tried again to update the driver but still has the same issue, and now I noticed that the power light (the one just near the power adapter input) is blinking (5 times cycle) with no power connected and laptop turned off.
What could be the issue? Any clues?
09-01-2021 11:05 AM
Welcome to the HP support community.
I understand that you are getting issues with the Microphone on your notebook, I am glad to assist you to fix this issue.
Update the Bios, chipset, and drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
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