Microphone issue - Heavy feedback during video conference calls

[BrandonMcFarlin]

When I have conference calls (using Zoom), there is heavy feedback from my microphone. I have run diagnostics on the microphone both on Zoom software and my laptop... However, the laptop says everything is fine with the microphone and zoom still gives heavy feedback. Even when I use headphones, it does not seem to help the situation... Any advice? 

Currently I am forced to call in separately to meetings using my phone. 

[praveen196]

@BrandonMcFarlin Welcome to HP Community!

I understand that you are facing issues with microphone.

Do not worry. I will try to fix the issue.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you tried with Skype app?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

• Step 1: Check the microphone hardware
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
  Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps.

And, also try this workaround:

• Open Control Panel.
• Open the Hardware and Sound setting.
• Open the Sound setting.
• Select the Recording tab and double-click your microphone you have selected as the default recording device.
• Click on the Level tab and reduce the Microphone Boost setting.

Let's try this: https://www.guidingtech.com/fixes-zoom-microphone-not-working-windows-10/ If the issue persists contact Zoom.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!