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‎09-04-2023 02:44 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-ch0000 (23T01AV)
Operating System: Microsoft Windows 11

Hi!

 

I'm helping a friend with his laptop but in Windows 11 builtin tool for Microphone, the audio works every time but in Skype/Teams/Zoom/Messenger/Others you have to switch away from the internal microphone to external and back a few times for it to wake up.. And for the person on the other end of the call you can hear my friend for just about 1 sec before he starts switching back and forth..

 

Anyone have had the same problem and know of a fix for it?

Category:
2 REPLIES 2

‎09-04-2023 03:32 PM - edited ‎09-04-2023 03:35 PM

HP Recommended

On the driver download page it says to use "6.0.9301.1 Rev.E" for Windows 11 but if i understood it correctly thats the driver for Windows 10.

 

I also found that the newest Realtek driver is version "6.0.9496.1"

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‎09-07-2023 12:50 AM

HP Recommended

Hi @Emanuel2023,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You may refer to this document and see how it goes

 

. ! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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