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Microphone not working HP Envy Laptop cg0003na

HP Recommended
Envy Laptop. cg0003na
Microsoft Windows 10 (64-bit)

The microphone is not working on my HP Envy Laptop.cg000na. I have tried all the suggestions on the HP Support Assistant and the Microsoft Trouble Shooter. The fault started after a recent Windows update after which neither the speakers or the microphone worked. The Microsoft Troubleshooter fixed the speakers and they are working well. But not the microphone. The laptop is still under warranty and may have to be returned, but I was not able to contact HP HP last week, which is quite understandable in the present Covid 19 world that we live in. I will continue to attempt to make contact tomorrow, but in the meantime if anyone on the Community can help me I would be most grateful.

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@ROMANTREEP Welcome to HP Community!


I understand that the microphone is not working.


This issue might be because of settings related to Microphone. 


The issue cab be resolved by making Microphone as the default device and updating the sound card drivers.


Make sure that the Microphone is not disabled and is set as default.

Make sure that the microphone that you are using is not disabled and is set as default in the computer. Follow these steps to check this:

a) Right click on the volume icon and select “Recording devices”.

b) Now, right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.

c) Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.

d) You may also check if the microphone that you are using is set as default.


Try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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