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‎08-25-2020 04:40 PM - edited ‎08-25-2020 04:43 PM

HP Recommended
Product: HP envy x360 15-bp165cl
Operating System: Microsoft Windows 10 (64-bit)

My laptop is HP envy X360 specific model number is 15-bp165cl. My Microphone is not working. it was working last semester May 2020. I only use the laptop for college so it has been in padded storage not used for 3 months. This laptop is not suitable for anything other than work/school work. I have a desk top I built for gaming and other extreme actives. I don't understand why it would stop working.  Today in a zoom meeting for class my Microphone was not working. I tried connecting my Bluetooth headphones to see if I could use them as a mic. still would not recognize any sound. If you tap by the camera it registers sound but not voice. Doing a google search there are tons of reports about this issue but no solution. The trouble shooter says there is nothing wrong with the microphone. all drivers are up to date. On zoom it states the microphone is not working, but the troubleshooter on windows says there is no issue. I don't see why zoom can detect an issue but not Microsoft. This would not be a big deal but not even external microphones I have tried are working with the laptop. It seems HP is blaming the hardware but that doesn't explain why external microphones are not working. Anyone experience this issue? anyone know any fixes? I would hate to have to buy another laptop just for school. 

1 person had the same question
1 REPLY 1

‎08-28-2020 10:13 AM

HP Recommended

My wife just had this exact same issue.  Tried rolling back the driver, reinstalling...  kept saying the device was installed and working fine.  Turns out, it was an issue with a privacy setting that somehow got switched off...

 

Start menu > Settings (gear icon) > Privacy (lock icon) > scroll in the left hand menu to Microphone > ensure that the option for "Allow apps to access your microphone" is turned on.

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