Microphone not working

[JDMcQ]

The microphone on my Chrombook x2 does not work at a usable level.   The volume at which sound is recorded or transmitted is very low.  I have tried it in Zoom, House Party, online test tools.  I performed a Powerwash with no change.  I can find no setting to increase the microphone gain.  I am currently running Version 80.0.3987.158 (Official Build) (64-bit)

[RSCHOON]

I'm seeing the same issue here, obviously exacerbated by our current quarantine/work from home status. I tried to join a WebEx and people could barely hear me. I later tried just recording a video and I had the same issue, what is being recorded by the front facing mic is definitely too faint.  I just tried the rear camera as well and have the same issue with that.

[KrazyToad]

@RSCHOON

Welcome to HP Community

I have gone through your Post and would like to help
 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Next ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[JDMcQ]

or reply seems to be for Windows operating system.  I am having an issue in Chrome OS.

[KrazyToad]

@JDMcQ

I recommend you follow the below steps and check if it helps.

1.    Open Chrome.
2.    At the top right, click More Settings.
3.    At the bottom, click Advanced.
4.    Under "Privacy and security," click Content settings.
5.    Click Camera or Microphone.
6.    Turn Ask before accessing on or off.

If the issue persists and you have already performed a Power Wash please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[RSCHOON]

No help on the 1-6 there, didn't do anything new. I will say that it's not really worth a factory reset to try and see if it fixes it though...

[KrazyToad]

@JDMcQ

Unfortunately right now the only option left would be the Factory Reset 😌

[JDMcQ]

I have performed a factory reset and a Chrome OS recovery.  Still nothing.

[KrazyToad]

@JDMcQ

If the issue persists after the Reset please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you