Microphone not working

[TK1993]

My inbuilt microphone is not detected by the computer. Even in every application microphone is not working at all. I am facing this issue since last three months. I had lodged a complaint on 19th November, 2024 for its resolution vide case ID :[Personal Information Removed]. But no technical visit and repair resolution was provided instead the live keep on asking to wait for 24-48 hours. Now Its has been more than 120 hours from the time of lodging of complaint but there is still no response from the hp team or service engineer. I feel just like a chaatak bird and very embarrassed and i think they are testing my patience.

If you guys can resolve please provide the solution or repair laptop microphone.

[Rachel571]

Hi @TK1993 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're experiencing issues with your microphone and are facing delays in getting support. Here’s a step-by-step guide to help you troubleshoot and potentially resolve the issue with your built-in microphone. This will also cover some common solutions in case your device isn't detecting the microphone.

Step 1: Check if the Microphone is Enabled

Sometimes, the microphone may be disabled in your system settings. To check and enable it:

1. Right-click on the sound icon in the system tray (bottom-right of your screen).
2. Click on "Sounds".
3. Go to the Recording tab.
4. Look for your Microphone in the list. If it's there but disabled, right-click on it and select Enable.
5. Set your microphone as the default device by right-clicking and selecting Set as Default Device.

Step 2: Check Device Manager for Issues

Your microphone might not be working due to a driver issue. To check if the drivers are up-to-date:

1. Right-click on the Start menu and select Device Manager.
2. Expand the Audio inputs and outputs section.
3. Look for your microphone device. If there’s a yellow exclamation mark next to it, there’s likely a driver issue.
4. Right-click on your microphone and select Update Driver.
5. If that doesn’t work, you can try uninstalling the device and then restarting your computer. Windows will attempt to reinstall the driver automatically.

Step 3: Run the Troubleshooter

1. Open Settings by pressing Windows + I.
2. Go to System > Sound.
3. Scroll down and click on Troubleshoot under the Input section to diagnose and fix any microphone issues.

Step 4: Check Privacy Settings

Sometimes, your computer’s privacy settings can prevent applications from accessing the microphone.

1. Go to Settings > Privacy > Microphone.
2. Ensure that Allow apps to access your microphone is turned on.
3. Make sure the specific app you want to use is listed under Choose which apps can access your microphone, and ensure it is turned on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support